Terms of Service
Welcome to Dusty Duct – Air Quality & Duct Cleaning. These Terms of Service ("Terms") govern your use of our website and the services provided by Dusty Duct. By accessing our website or booking our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing this website or using our services, you acknowledge that you have read, understood, and agree to comply with these Terms of Service. If you do not agree, please do not use our website or services.
2. Our Services
Dusty Duct provides professional residential and commercial services including:
- Air Duct Cleaning
- Dryer Vent Cleaning
- Chimney Cleaning
- Indoor Air Quality Solutions
- HVAC Ventilation Cleaning (where applicable)
Service availability may vary depending on your location.
3. Estimates and Pricing
All estimates are provided based on the information available at the time of inquiry.
Final pricing may vary depending on:
- Property size
- System condition
- Accessibility
- Additional work requested
- Unexpected issues discovered during inspection
Customers will be informed of any necessary changes before additional work is performed.
4. Appointment Scheduling
Appointments are scheduled based on availability.
Customers agree to provide accurate information when booking.
Dusty Duct reserves the right to reschedule appointments due to:
- Severe weather
- Equipment issues
- Emergencies
- Unforeseen operational circumstances
5. Customer Responsibilities
Customers are responsible for:
- Providing safe access to the property
- Ensuring technicians have access to HVAC equipment, vents, dryer vents, or chimneys
- Securing pets before the appointment
- Informing technicians of any known hazards or property concerns
Failure to provide access may require rescheduling.
6. Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, please notify us as early as possible.
Late cancellations may affect scheduling availability.
7. Service Limitations
Our services are designed to improve the cleanliness and condition of accessible systems.
Dusty Duct does not guarantee:
- Complete removal of every contaminant
- Elimination of all odors
- Resolution of HVAC mechanical issues
- Medical improvements or health outcomes
- Energy savings or utility cost reductions
Results may vary depending on the condition of your system and other environmental factors.
8. Payment Terms
Payment is due upon completion of the service unless otherwise agreed in writing.
We accept approved payment methods as communicated during booking.
Invoices not paid by the due date may be subject to applicable collection procedures as permitted by law.
9. Warranty
Dusty Duct warrants that services will be performed professionally and with reasonable care.
If you believe a service issue exists, please contact us promptly so we can review your concerns.
This warranty covers workmanship only and does not cover:
- Existing system defects
- Equipment failure
- Damage caused by pre-existing conditions
- Customer misuse
- Normal wear and tear
10. Limitation of Liability
To the fullest extent permitted by law, Dusty Duct shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of business
- Loss of profits
- Delays caused by events beyond our control
Our total liability shall not exceed the amount paid for the specific service provided.
11. Website Content
All content on this website, including:
- Logos
- Graphics
- Images
- Text
- Designs
- Videos
- Branding
- Marketing materials
is the property of Dusty Duct or used with appropriate permission.
Unauthorized copying, reproduction, or distribution is prohibited.
12. Privacy
Your privacy is important to us.
Information submitted through our website is handled in accordance with our Privacy Policy and is used only for legitimate business purposes, including responding to inquiries, scheduling services, and customer support.
13. Third-Party Links
Our website may contain links to third-party websites.
Dusty Duct is not responsible for the content, privacy practices, or policies of external websites.
14. Accuracy of Information
While we strive to keep all information accurate and up to date, Dusty Duct does not guarantee that all website content is complete, current, or error-free.
We reserve the right to update or modify website content at any time without prior notice.
15. Intellectual Property
All trademarks, logos, company names, service marks, and branding displayed on this website remain the exclusive property of Dusty Duct unless otherwise noted.
They may not be used without prior written permission.
16. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the state or jurisdiction where Dusty Duct operates, without regard to conflict of law principles.
17. Changes to These Terms
Dusty Duct reserves the right to modify these Terms of Service at any time.
Updated versions will be posted on this website with the revised effective date.
Continued use of our website or services constitutes acceptance of any revised Terms.
18. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
Dusty Duct – Air Quality & Duct Cleaning
Phone: (224) 672-3878 | (224) 379-0806
Email: info@dustyduct.com
Website: www.dusty-duct.com